Public Safety Dispatchers are responsible for answering all 9-1-1 phone calls, and Police and Fire emergency lines, determining the type of assistance needed and sending emergency personnel to police, fire and medical emergencies. Dispatchers also answer the police business lines as a backup for the Police Records Division, "ring-down" lines which link the Communications Center to each Fire Station, UC Davis Police Department, and callboxes which have a direct connection to the elevator in the parking structure at First and F Streets and the Putah Creek Bicycle Tunnel. After regular business hours, dispatchers answer incoming emergency and non-emergency lines, as well as City of Davis emergency calls for Parks & General Services and Public Works Departments. Dispatch also pages out SWAT, Hostage Negotiators, and Police and Fire Investigators for special duty when incidents necessitate additional responses.
Dispatchers are responsible for all radio communications for both Police and Fire responding to emergency, non-emergency, and routine radio traffic. They also coordinate communications with allied agencies within Yolo, Solano, and Sacramento agencies when aid is requested.
Dispatchers continuously document everything that is being told to them on the phone and on the radio. This information is logged into a Computer Aided Dispatch System, or CAD. It is imperative that all of this information be kept accurate, for both the safety of the officers and the safety of the public.
Employees are also expected to complete various kinds of paperwork processing. As officers take reports of stolen vehicles, property, missing persons, etc., dispatchers are responsible for entering this data into the Department of Justice and National Crime Information Systems, as well as entering towed/impounded vehicles, private property/reposessed vehicles, and restraining orders issued from the courts into various databases. Internally, dispatchers process the Mail Out Report Forms (MORF's) offered to citizens for non-emergency crime reports, create shift and media bulletins, and send administrative notifications.