What Does it Take to be a Dispatcher?

Great Dispatchers have the ability to perform multiple tasks simultaneously, while making critical and even life-altering decisions. Dispatchers must work under pressure, never letting the severity of the last call show through to the next caller. Excellent communication skills are necessary to skillfully serve a socially, economically and culturally diverse population. It is important to have logical thinking and problem-solving skills. Dispatchers need a strong sense of community service and motivation to spend nights, weekends and holidays away from their own families since the Dispatch Center never closes.